Shipping & Return

Shipping

Processing time: Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Delivery time (US): Standard shipping typically takes 3–7 business days after processing. Delivery estimates are provided by the carrier and are not guaranteed.

Free shipping: Active subscription orders ship free within the United States.

Address accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, email us at contact@wellnao.com immediately — we can usually correct the address if the order has not yet shipped.

Lost or delayed packages: If your tracking has not updated for 7+ days or your package is marked delivered but has not arrived, contact us at contact@wellnao.com and we will resolve it — typically with a replacement or refund after carrier confirmation.

Returns & 30-Day Money-Back Guarantee

We stand behind our products. Every purchase is covered by our 30-day money-back guarantee: if you are not satisfied for any reason, you have 30 days after receiving your item to request a refund — even if the product has been opened and used.

How to start a return or refund:

1. Email us at contact@wellnao.com with your order number and the reason for your request.
2. Our team will respond within 1 business day with instructions. If a physical return is required, we will provide the return address in our reply.
3. Once approved, refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

Important: Items sent back to us without first requesting a return by email will not be accepted. All refund requests must go through contact@wellnao.com so we can verify your order and process your refund correctly.

Damaged, defective or wrong items: Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong product, email us within 7 days of delivery with a photo and your order number — we will send a free replacement or issue a full refund.

Non-returnable items: Gift cards are non-refundable.

European Union – 14-day cooling-off period: If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer law.

Subscriptions

Subscription orders renew automatically at the price and frequency shown at checkout until cancelled. You can cancel, pause or skip your subscription at any time by emailing contact@wellnao.com from the email address used at purchase. Cancellation requests must be received at least 48 hours before your next scheduled billing date to take effect for that renewal; requests received later will apply to the following cycle. We confirm every cancellation by email — if you have not received a confirmation, your subscription is still active, so please make sure you receive our reply.

Billing Questions

If you see a charge you do not recognize or have any billing concern, please contact us at contact@wellnao.com before opening a dispute or chargeback with your bank. We resolve virtually all billing questions within one business day — it is the fastest way to get your money back.